Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all laundry services and purified drinking water products booked with BJ Value Based Services Corporation ("BJVBS", "we", "us", SEC Registration No. CS200929261), whether placed through our online booking portal, at our front counter, or at an accredited partner drop-off hub.

1. Payment methods covered

We accept payment through the following channels:

• Credit and debit cards, processed securely by PayMongo;
• E-wallets (GCash, Maya, and other wallets offered at checkout), processed by PayMongo;
• QR Ph national standard QR code payments;
• Prepaid wallet balance held in your customer account;
• Subscription plan credits purchased in advance;
• Cash, accepted only at our physical front counter (never at doorsteps or partner hubs).

2. Cancelling an order

Before processing begins

You may cancel an order free of charge at any time before your items are received and processing begins at our facility. Paid amounts are refunded in full using the method described in Section 4.

After processing begins

Once your items have been received and washing, treatment, or refilling has started, the order can no longer be cancelled in full. If part of your order has not yet entered processing, we may, at our reasonable discretion, cancel and refund that unprocessed portion.

3. Order changes and downscales

If your final order is smaller than what you originally paid for — for example, fewer pieces than estimated at booking, or a service you decided to remove before it was performed — the price difference is automatically credited back to you. Every downscale produces a matching entry in your account ledger, so the amount you were charged and the amount you were credited are always visible in your order history.

4. How refunds are issued

• Card, e-wallet, and QR Ph payments are refunded to the original payment method through PayMongo. Once processed, banks and e-wallet providers typically post the refund within 5–10 business days.
• Wallet payments are credited back to your prepaid wallet balance immediately.
• Subscription credits used on a cancelled or downscaled order are restored to your subscription allowance immediately.
• Front-counter cash payments are refunded in cash at the front counter during business hours.

Where you prefer it, we can credit a card or e-wallet refund to your prepaid wallet instead, which is instant.

5. Delivery-related fees

If our courier arrives at your address during the agreed window and delivery cannot be completed, you may choose a secure drop-off at your designated safe location or a re-delivery. Re-delivery (rerouting) fees cover a completed additional trip and are non-refundable once that trip has been made. Terrain or location surcharges disclosed at checkout are refunded only if the delivery did not take place.

6. Damaged or missing items

Every handoff in our custody chain is sealed, logged, and photo-documented. If an item is found damaged during sorting, we pause the order, document the condition with photographs, and ask for your decision through your customer portal before proceeding. If you believe an item was damaged or lost in our care, contact us within 7 days of delivery or pickup. Verified claims are compensated by re-cleaning, repair, replacement, or refund of the affected service fee, assessed case by case against our intake records.

7. Purified water products

• Water is delivered fresh: bottles are dispatched only within 7 days of refilling. A bottle that fails this freshness check is never delivered, and you are not charged for it.
• Returnable containers remain the property of BJVBS. Containers not returned within 30 days of delivery are recorded as lost, and a container replacement fee at the prevailing posted rate is added to your account. The fee is reversed if the container is later returned in serviceable condition and the replacement has not yet been supplied.
• Sealed water products reported as compromised on delivery are replaced free of charge.

8. Corporate (B2B) accounts

For hotel, hospital, and other corporate clients billed on consolidated invoices, refunds and adjustments are applied as credit memos against the current billing cycle in accordance with the service agreement governing the account. Disputed line items are isolated from the invoice and resolved without holding up payment of the undisputed balance.

9. How to request a refund or cancellation

Cancel upcoming orders directly from your account portal, or contact us at bjvbscorporation711@gmail.com. Please include your order reference code. We acknowledge refund requests within 2 business days and keep you informed until the refund is completed.

10. Changes to this policy

We may update this policy from time to time. The version published on this page, with its effective date, is the version that applies to your order.